Terms of service

Shipping Policy:

If you have placed an order, and then decide you would like to add to that order, please email immediately at info(at)foursigmafoods.com. If a packing slip has not been created for the order, we will happily add to the order. If a packing slip has already been created, we will not be able to add to the original order.

Reselling:

Products that are purchased from Four Sigma Foods online store with or without a discount code shall not be resold without asking a permission from Four Sigma Foods Limited first. If you want to resell one or more products under brands that are owned by Four Sigma Foods Limited, then please contact us by email on support(at)foursigmafoods.com

Backorders:

We do our best to maintain our "in stock" status on all items. In the event an item goes on backorder after you have placed your order, and your entire order cannot be fulfilled, we will contact you via email. You will be given the option of 1) refunding the backordered item 2) change the backodered item to another one, or 3) placing the entire order on hold until the backordered product comes back into stock. If you do not reply to our email, your entire order will remain on backorder hold status until the out of stock item comes back into stock, at which point your order will ship out in its entirety.

Shipping Address:

- The customer is responsible for providing the full shipment details. Please make sure that your shipping information is correct and complete before submitting your order -

Four Sigma Foods Limited is not responsible for delayed or returned shipments as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.

If you have unintentionally entered in incorrect information, please immediately contact Customer Support at: support@foursigmafoods.com. We cannot guarantee that the information will be able to be updated before your package ships out, although we will do our best to make the changes in the system.

If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.

If your package ships out with an incorrect address on it, but the package is eventually returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipping costs on the package or else we can refund the cost of the order minus a 3% restocking fee.

Please do not enter both a street address and a PO box number, as this will delay the shipping of your package. If you enter a street address and a PO box number, we will need to contact you to confirm which place the package should be sent to. Your order will remain on hold until we confirm the shipping address. If we cannot get in touch with you within three days of when you placed your order, the order will be canceled.

- PLEASE NOTE: Support emails will not be answered on the weekends. We will do our best to contact you as soon as possible once we receive your request for support. -

Processing Time:

Orders are processed within 2-3 business days of receipt from our warehouse and orders will ship out at that point. Therefore, delivery time quotes begin from when the package leaves the warehouse after the 2-3 business days of processing is completed.

During sales and promotional periods, orders may take an additional 1-3 days to process.

Orders placed after 14pm (UTC+00:00) Monday through Thursday will begin processing the following day.

Orders placed after 10pm (UTC+00:00) Friday and on the weekend will begin processing starting on the following Monday, unless Monday is a major holiday, at which point orders will begin processing on Tuesday.

Missing Packages:

Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.

We are NOT the delivery carrier and are therefore not responsible for undelivered packages. We are unable to reship a package that is not received as it is the responsibility of the delivery carrier to insure the package reaches you.

It is the customer's responsibility to read the shipping options below before purchase to be informed about which carrier services offer automatic insurance and what the terms of that insurance are.

Hong Kong Orders:

HK orders are shipped through Hong Kong Post, and estimated delivery time is 5 working days from the order.

International Orders:

- Please review your country's Importation Regulations carefully before placing your order, as we are not responsible for items refused by Customs in accordance with their prohibition policies. -

Four Sigma Foods Limited happily accepts and ships international orders via international AirMail operated by Hong Kong Post.

We are not responsible for packages that go missing internationally. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.

Customs

International orders/shipments may be subject to Customs fees or taxes charged by the country in which your order is delivered. We have seen these fees range from 0% - 50%.

Four Sigma Foods Limited is not responsible for paying fees charged by Customs or the rate charged by Customs. It is the customer's responsibility to pay the Customs fee.

If you refuse to accept your package at Customs due to high Customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at Customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back to our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge (if you haven't paid it yet) to send the package back to us.

Four Sigma Foods Limited is not responsible for reshipping orders that are refused at Customs. If Customs refuses a package, sends it back to us, and we receive it back from Customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.

In the event the package is not returned to us by Customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.

International orders/shipments may be subject to possible opening of and inspection of goods by Customs officials in the country of delivery. Four Sigma Foods Limited is not responsible for orders that are held up at Customs, damaged by Customs, or refused entrance by Customs due to this process.

Buying Policy

The products on this site are for individual use ONLY, and cannot be resold or redistributed. Four Sigma Foods Limited reserves the right to refuse service to anyone, at any time, for any reason, without notice.

Four Sigma Foods Ltd.
E-Mail support: support(at)foursigmafoods.com
Telephone: 1-(800)-575-5918
Mailing Address: The Counting House 9 High Street Tring Hertfordshire HP23 5TE, United Kingdom