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Terms & Conditions

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Shipping Policy

If you have placed an order, and then decide that you would like to add to that order, please e-mail us immediately at support@foursigmatic.com. If a packing slip has not been created for the order, we will happily add to the order. If a packing slip has already been created, we will not be able to add to the original order.

Backorders

We do our best to maintain our "in stock" status on all items. In the event that an item goes on backorder after you have placed your order, and your entire order cannot be fulfilled, we will contact you via e-mail. You will be given the option to 1) receive a refund for the backordered item, 2) substitute another item for the backordered item, or 3) place the entire order on hold until the backordered product comes back into stock. If you do not reply to our e-mail, your entire order will remain on backorder hold status until the out-of-stock item comes back into stock, at which point your order will ship out in its entirety.

Reselling

Products that are purchased from this website, with or without a discount code, shall not be resold without first asking Four Sigma Foods Ltd for permission. If you want to resell one or more of Four Sigmatic products, then please contact us by e-mail at support@foursigmafoods.com

Shipping Address: 

The customer is responsible for providing all shipping information. Please make sure that your shipping information is correct and complete before submitting your order.

Four Sigmatic is not responsible for shipments that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.

If you have unintentionally entered incorrect shipping information, please immediately contact Customer Support at support@foursigmafoods.com. We cannot guarantee that it will be possible to update the information before your package ships out, but we will do our best to change the information in the system.

If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.

If your package ships out with an incorrect address on it, but the package eventually is returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipment costs on the package; alternatively, we can refund the cost of the order minus a 3% restocking fee.

Please enter the precise shipping address. If, for example, you enter both a street address and a PO box number, we will need to contact you to confirm which place the package should be sent to. Your order will remain on hold until we confirm the shipping address. If we cannot get in touch with you within 3 days of when you placed your order, the order will be canceled.

PLEASE NOTE: Support e-mails will not always be answered on the weekends. We will do our best to contact you as soon as possible once we receive your request for support.

Processing Time

Orders are processed within 1–3 business days of receipt from our warehouse, and orders will ship out once processed. Therefore, delivery-time quotes begin when the package leaves the warehouse after the 1–3 business days of processing are completed.

During sales and promotional periods, orders may take an additional 1–3 days to process.

Orders placed after 14 p.m. (UTC+00:00) Monday through Thursday will begin processing the following day.

Orders placed after 10 p.m. (UTC+00:00) Friday and on the weekend will begin processing starting on the following Monday, unless Monday is a major holiday, at which point orders will begin processing on Tuesday.

Missing Packages

Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.

We are NOT the delivery carrier and, therefore, are not responsible for undelivered packages. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you.

It is the customer's responsibility to read the shipping options below before purchase to be informed about which carrier services offer automatic insurance and what the terms of that insurance are.

Shipping: U.S. and Canadian Customers:

Visit our North American online store here.

Shipping: European Customers:

European orders are shipped from UK through Royal Mail (often collaborates with your local postal service), and the estimated delivery time is 5 working days from the order.

Shipping: Hong Kong Customers:

HK orders are shipped through Hong Kong Post, and the estimated delivery time is 5 working days from the order.

Other International Orders

Please review your country's importation regulations carefully before placing your order, as we are not responsible for items refused by customs agencies in accordance with their prohibition policies.

Four Sigma Foods Ltd happily accepts and ships international orders via International AirMail operated by Hong Kong Post.

We are not responsible for packages that go missing internationally. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.

Customs

International orders/shipments may be subject to customs fees or taxes charged by the country in which your order is delivered. We have seen these fees range from 0%–50%.

Four Sigma Foods Ltd is not responsible for paying fees or rates charged by customs. It is the customer's responsibility to pay customs fees and rates.

If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us (if you haven't paid it yet).

Four Sigma Foods Ltd is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.

In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.

International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery. Four Sigma Foods Ltd is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to this process.

NOTE: Possible custom and duty charges will occur especially for Canadian and Australian orders.

Buying Policy

The products on this site are for individual use ONLY, and may not be resold or redistributed. Four Sigma Foods reserves the right to refuse service to anyone, at any time and for any reason, without notice

 

Four Sigma Foods Ltd Contact Information

  • support(at)foursigmafoods.com
  • 1-(800)-575-5918
  • The Counting House High Street, Tring
  • Hertfordshire, HP23 5TE
  • United Kingdom